Throughline · holding view Deep analysis Q3 FY26
PERSISTENT Persistent Systems Ltd · IT services Q3 FY26 · concall
Pattern: demand environment vertical quantified

Refused to commit on demand environment vertical quantified.

1 deflection · 1 weak · 5 clean pushback across 2 of 7 Q&A turns

Focused evidence 2 of 7

Bhavik Mehta · deflection

Hi, thank you. So, a couple of questions. Firstly, Sandeep, can you talk about how the demand environment has changed in the last three months across different verticals? And the second question is on margins. It's good to see the combination of using AI tools and people, is helping the margins to an extent. How much do you see from here in terms of margin tailwinds over the next 18 to 24 months?

Yeah, we're going to look at your first part of it, the demand side of it. So, if we were to go vertical by vertical, the good part is that we saw in the last three to four months a significant amount of discussions on application and data modernization when it came to Healthcare Life Sciences or BFSI. We also saw in Healthcare Life Sciences a good amount of discussions on transformation programs in mid to large firms. In hi-tech, we saw adoption of AI in terms of doing product development, related productivity. In terms of private equity, we saw further inroads into using AI to get end-to-end programs. We were able to open many new logos and these logos, while we have won some very good deals, they have a good propensity over a period of time to grow with us. Now, if you were to look at the margin side of it, obviously, when we are able to use our technology to deliver better productivity, we are able to monetize the platforms like SASVA, iAURA, GenAI Hub, and that's what we saw having an impact on the market. As far as the future is concerned, we don't give forward looking guidance. I'll just pause it there. Happy to take any other questions.

Sucrit Patil · weak

Thank you. I have two questions. As Persistent continues to scale in data, cloud and digital engineering, what specific initiatives are being prioritized to deepen the client relationships and expand into new verticals? Over the next 12 to 18 months, how do you see the company positioning itself to sustain this growth momentum while navigating evolving labor and regulatory frameworks? That's my first question.

So, if you were to look at it, Sucrit, the data, cloud, digital engineering, that's exactly where we are investing. So, if you look at our investments in building SASVA over the last, let's say 24 months plus, that basically is in the product development life cycle. Similarly, on the data side, some of the work that we are doing with even Fortune 100 customers or Fortune 50 and even bigger customers is on the data side, where we are investing in building our components around iAURA. Jaideep talked about how we have used the technology to build even 200 plus agents that can help us in modernizing the landscape of a larger enterprise using these tools. So, there's a significant amount of IP capability, case studies that we have, which we are taking to our top 100 customers. And if you look at our top 100 customers, they give us close to 82% of the revenue. And they are growing today at about 20% plus. We are confident whether it's 12 to 18 months, this is an ongoing journey. We are confident this should lead to good growth as we move along. [Follow-up question]: with EBIT margins resilient despite the one-time labor code impact, how are you planning to balance cost discipline with investments in talent and technologies? Could you outline how the company is approaching capital allocation to support both shareholder returns and long-term growth? [Sandeep Kalra]: Yeah. So, if you were to look at it, the total shareholder return is a function of what we deliver as growth. And it leads to capital appreciation on one side. On the other side, we have had a very healthy dividend payout ratio. So, if you look at even our current announcement that we have done last year, interim dividend, if I'm remembering it right, it was Rs. 20. Today it is 22, so it has also increased.

Other Q&A (5)
Sandeep Shah ·

Yeah, thanks. Thanks for the opportunity and congratulations on a very good set of numbers. Sir, I have two bookkeeping questions. So, if I look at the nature of the software license revenue growth, in this quarter it has gone up by 40% q-on-q. And if I strip out from the total revenue, the services revenue has gone up by 2.6%. So how to read this line of software license revenue growth? And the second related question to Vinit sir, on the balance sheet, if I look at the intangible assets under development, it has been increasing. So, it constitutes 1% of the revenue, but it has increased incrementally by 50 bps for the last two years. So, what is the nature of this capitalization on the balance sheet?

So, Sandeep, I'll take the first question and I'll have Vinit answer the second question. So as far as the software licenses are concerned, there are three different or at high level two different components. On one side, these are software licenses that are third-party software licenses, where if we are doing let's say cybersecurity related managed services or overall managed services, then we need certain licenses, which are getting passed through us with certain margins. The second part of it is where we have our own technology stack, whether it is iAura, GenAI Hub, or SASVA, more and more, we are not pricing things in a way that we are taking these things as independent sales. These are integrated sales and the timing of the revenue recognition will depend on how these are priced. So overall, the combination that you see, if you see the 2.6% that you've quoted on services, I would want to say over a period of time, the IP and services will get clubbed together and these lines will blur. [Vinit Teredesai]: Yeah. So, Sandeep, in terms of the intangible assets that you're seeing on the balance sheet, as we called out that we have been heavily investing into developing new AI tools, productivity tools, SASVA platform, iAura, etc. As a result of that, you're seeing the increment that is happening on the intangible assets. I think so it has, they are now at a pretty good amount of maturity level whereby the growth in these intangibles will not be at the same level as what you have seen in the past.

Nitin Padmanabhan ·

Sandeep, I need your advice or maybe better understanding on this. So, this quarter, there's a 150 bps improvement in margins because of tools and pricing, tool-driven pricing models. How should we think about this logically? Because, one, it's a big margin jump in a single quarter. Second thing is that, is this for a specific large project where there was a large accrual this quarter or because people normally would tend to sort of extrapolate this linearly. So, better sort of thought process, how should we think about this? And the second thing is this obviously should have led to higher fixed price. We don't disclose that, but is that a fair understanding? And going forward, when you think about this, over a period of time, we'll have competition who also build these tools and accelerators and stuff. So, at that point of time, do you think this gets sort of commoditized in some way and just comes off? Or should this be a sustainable kind of margin that it'll pull up? That was the first one. And the second one was for Vinit. This quarter, we announced 1.1 million sort of share that we are sort of issuing to the ESOP Trust. How should we think about the impact on margins as we get into next year from that specifically?

Sure. So, Nitin, first of all, this 150 basis points increment that you're seeing, it's not on account of one deal. So, there are multiple deals that we have won using the SASVA side of it, iAURA side of it, GenAI Hub side of it. Now, if you look at these wins, some of these wins are scaling as we speak. And the way the business model in some of these things is when we are bringing our tool and IP, we are monetizing some amount upfront and some amount is basically through the productivity that get by deploying lesser number of people because we are using the technology. So, we have to monetize this technology because we are investing on the other side as well. So, we are trying to be prudent. On one side, we invest. On the other side, we harvest. So, that is the combination. Now, as far as competition is concerned, it will be a very healthy competition to have if everyone starts building tools, accelerators. It will also keep us on our toes. Today, we have a head start. And we believe with our continued investment, we should be able to manage our competitive differentiation. [Follow-up: Do you think this sort of improves the 200 basis points that you originally thought of?] [Sandeep Kalra]: So, look, there is only this much that we want to squeeze out of the system. We want to be able to reinvest to your point, making sure that we are ahead of the curve with respect to the technology progress in our competitive landscape. So, we are not aspiring now to take it another 200 basis points up. We are happy where we are reaching. And I think we have proven to the world we can achieve the margins we have to. And we should put this to rest, make sure that we are a growth engine for the time being. [Vinit Teredesai]: And, Nitin, your other question with reference to the ESOP 1.1 million shares that have been allocated. This is a part and parcel of the stock options of the RSUs that have been granted in the past. These are not anything new substantial that we have granted recently. So, whatever we have said in the past, it was a cost that came in FY25. This is a reduction in cost that is happening in FY26. There will be a further reduction in cost that will happen in FY27.

Abhishek Pathak ·

Hi, Sandeep. Just a couple of questions. Firstly, the kind of tools or partnerships we are kind of showcasing in AI, it looks like our client base is slightly more mature in the sense that we're talking less about the foundational stuff and more about sort of AI implementation, which probably happens beyond the POC stage and beyond when the clients have already sorted their data and foundational limitations. So how is that happening? I mean, is our client base just more mature or is the quality of the clients just that much more better? That's the first question. And secondly, on margins, I guess it's a very interesting case because while you highlight 150 bps of margin improvement because of internal tools, the revenue per employee has kind of been a little bit flat over the last, let's say, 3-4 quarters. So how should we sort of reconcile these two numbers? And to that point, if at all the internal sort of tools kind of improve, let's say, going forward as well, is there more margin juice coming from higher revenue per employee going forward or no?

So, we'll just keep it high level. We have 10 minutes in the call, but we will answer it at a high level. The revenue per employee, if you were to factor out the impact of the one-time thing that you talked about, you will see a certain different thing than what you're seeing there. Now, obviously, the intent here is build better technology, leverage it to deliver more productivity per employee so that our revenue and headcount have a breakage from the linear correlation versus a traditional tech services world. We'll let it pan out. This is going to mature over a period of time, and I'm hopeful that it will move in the right direction. Now, you talked about the client base, more mature, beyond POC stage. Look, in our industry, and if you look at our top 100 customers, they give us 82% of our revenue. We're trying to go deeper. We're trying to understand their business challenges better. We're trying to take our technology in the context of their business challenges, doing proof of concepts, sometimes even a number of these are proactive, and so on, proving to them that we have the technology that can solve for their business problems. So, it is not about selling a model versus another model. It is about understanding what is the business issue that we're trying to solve for, what is the right tool to bring, whether it's our tool or a partnership, and as long as we can prove we are able to win the business. [Follow-up on hi-tech vertical]: [Sandeep Kalra]: So, if you look at traditionally, where Persistent has played in the hi-tech market versus a number of our peers are playing in hi-tech market, number of our peers address what is the typical IT part of the hi-tech customer. We are at the core of the engine. We are in the product development and the related side of it. Our pitch is very, very different, very differentiated in the hi-tech space as compared to most of our competition.

Vibhor Singhal ·

Sandeep, just on the healthcare vertical, in the past you had mentioned that this year you anyways expect BFSI and hi-tech to lead the growth and it's playing out pretty much in the same manner. But how has the hi-tech vertical overall demand environment kind of played out over the past two quarters? The big beautiful bill, of course, is behind us in terms of how clients are looking to change their spend in this vertical. And more importantly, the payers and providers, where do you see a higher delta or a higher growth potential in the coming quarters?

So, Vibhor, you talked about hi-tech vertical. I'm assuming your question was on the healthcare vertical. [Vibhor Singhal: Oh, I'm sorry. I meant the healthcare vertical.] That's fair. So, if you look at our healthcare vertical, we are very pleased with the way we have seen the demand shape up. Partly it is the market, and I would credit our team more than just the market dynamics for getting to the right audience, understanding their imperatives and the kind of wins that we have highlighted that Saurabh talked about. A number of them are new logos in addition to the expansion in the existing accounts as well. Now, if you look at it, you talked about the payer-provider ecosystem. Actually, if you look at our wins, they are in the payer-provider tech side of the house, provider side of the house, pharma side of the house, and so on. So, it is fairly broad-based, and a number of them are forward-looking programs. So, it's pretty heartening, and I'm pretty hopeful healthcare should do well with time. [Follow-up to Vinit on 150 bps margin accounting]: [Vinit Teredesai]: So, Vibhor, without getting into the details of specifics of what happens. As we said, there is a combination of multiple deals that basically have a component of certain license and services. Sometimes there is a component of license that comes in, in terms of the revenue play, because that gets delivered and gets recognized. Sometimes it's over a period of the entire contract because it's not specifically identified. So, the commercial construct defines how we recognize the revenue.

Ravi Menon ·

I had a question about this last deal that you mentioned for modernization of a bank. Can you explain what sort of productivity benefit that you're getting in this mainframe modernization? Is it like about 20 to 30%? I think you mentioned a number, but just wanted some clarity on that. And second is on the platforms that you have for the cyber productivity, you put in GitHub, Copilot, Cursor, Windsurf, stuff like that. Are you seeing your customers actually adopt multiple platforms or are people pretty much standardizing on using one platform? And what sort of productivity benefits are they seeing on their own without your IPs coming in?

Sure. So, I'll try and keep it brief. We are at 6:58. We have two minutes. So as far as the productivity benefit for the mainframe modernization or I will just keep it at application modernization or platform modernization. So, see, it's not just about how much effort, effort is one part of it. But there are a number of these programs where people were not able to reverse engineer manually the business logic of these platforms because these are built over the last 20-30 years and people have gone...it's very, very difficult. Using our platforms, we are able to get to 60 to 70% of reverse engineering of business logic, convert that to even an English document so that the business users can understand. And by doing this, we are able to get them off of legacy platforms, legacy technologies onto modern platforms, which are much more nimble, agile. Now on the second side of it, Cursor, Windsurf, Copilot. So many of our customers are adopting one. Some of the larger customers are adopting two or three as well. One of our largest FinTech customers is a big-time user of two of these platforms in conjunction with each other. And we are also a part of their ecosystem. So, it is their own team as well as us who are using these tools. And from a coding perspective, just the code part of the software development life cycle, people are able to get 20 to 25% benefit using these kinds of tools from the code part of it. [Follow-up about overall SDLC productivity benefit]: [Sandeep Kalra]: Yeah, that's exactly where our platforms like SASVA come in. Because when we bring in SASVA, we are talking of right from requirement gathering to grooming it into a technical kind of backlog to doing the implementation in terms of coding, release management, nine yards. And then even doing things like maintenance after that and so on. So, all these tools are very good, but they solve for a sliver of the entire software development lifecycle.

Prepared remarks (5 blocks)
We achieved a healthy revenue growth of <strong>4.0%</strong> quarter-on-quarter and 17.3% year-on-year, delivering $422.5 million in Q3 of fiscal 2026. On a Trailing Twelve-Month basis, our revenue stood at $1.6 million. This marks our 23rd sequential quarter of revenue growth. In Rupee terms, the growth for the quarter came in at 5.5% quarter-on-quarter and 23.4% year-on-year. In constant currency terms, the growth for the quarter was 4.1% quarter-on-quarter. As you might be aware, New Labor Codes were recently announced in India, which required additional provisioning for gratuity payment and leave encashment, leading to an impact of ~2.3% on the EBIT margin and approximately 1.8% on the PAT margin. After accounting for this impact, the EBIT for the quarter came in at 14.4%, which translates into a decline of 7.0% quarter-on-quarter and an increase of 19.1% year-on-year in absolute terms. Profit After Tax for the quarter came in at 11.6%, a decline of 6.8% quarter-on-quarter and an increase of 17.8% year-on-year in absolute terms. Coming to the order book for the quarter. The Total Contract Value for the quarter stood at USD 674.5 million with the Total Contract Value of new bookings coming in at USD 369.1 million.
The Annual Contract Value of bookings for the quarter is <strong>USD 501.9 million</strong> out of which the ACV from new bookings contributed USD 255.8 million. This quarter we witnessed healthy year-on-year growth among our various client buckets with our: Top 5 customer revenue growing by 25.6%, Top 10 by 28.3%, Top 20 by 26.3%, Top 50 by 22.7% and Top 100 customers by 20.1%. In terms of industry segments, this quarter's growth was led by BFSI vertical with 29.3% growth followed by Software Hi-Tech and Emerging Industries and Healthcare, Life Sciences which grew by 14.7% and 7.4% respectively on a year-on-year basis. I am pleased to share with you that the Board of Directors has declared an interim dividend of ₹22 per share on face value of ₹5 per share. This year's Huddle brought together about 650 senior global leaders across sales, delivery and enabling functions. Over the course of this intensive offsite, we not only charted our priorities and focus areas for FY27 but also assessed our progress towards our long-term aspiration of reaching $5 billion in annual revenue by FY31 and did intensive trainings on the AI side for our entire leadership. I am also happy to share that we remain firmly on track, advancing confidently towards our aspiration of $2 billion by March 2027 and laying the foundation of $5 billion by March 2031.
Thanks, Vinit. As Customer Zero, our early investment in trusted AI platforms, combined with deep partnerships with hyperscalers like Microsoft, AWS, Google, Oracle, Salesforce have allowed us to move AI from pilots to production enabled by strong data foundations and responsible AI governance. To drive this transformation at scale, we have built a modular agentic AI platform, AssistX, which embeds domain-specific AI agents across the enterprise within our system of records, system of intelligence and system of action. AssistX, our system of action, enables autonomous fulfillment through AI agents across sales, sales operations, legal, delivery excellence, finance, HR, IT, procurement and the talent supply chain. AssistX is governed by our AI management system, aligned with ISO 42001.
PiAssist now resolves 83% of employee HR queries and workflow requests autonomously. ITAssist has reduced mean time to resolution for IT-related incidents from 3 hours to under 30 minutes cutting manual workload by 70%. To further extend this value, we recently introduced P(AI)X, a unified agentic interface that enables voice-driven natural language interaction. Satya Nadella, Microsoft's CEO, highlighted AssistX's impact in his AI World Tour keynotes in January and December 2025. Persistent was recently awarded the prestigious CII AI Award.
Our AI execution strategy is anchored around three strong pillars – AI for Technology, focused on engineering hyper productivity. AI for Business, focused on business hyper productivity and Enterprise Data Readiness along with Responsible AI. In engineering hyper productivity, our AI platform for engineering, SASVA, continues to be the central driver for our clients. Assessment-led expansion, delivering 60%-75% cycle time reduction in work streams such as due diligence for private equity clients and application as well as data modernization initiatives across organizations. Our recent partnership with DigitalOcean and Anthropic are accelerating this scale-out further. Our IP portfolio continues to expand for SASVA. It's now having 105 patents filed, including 30 in the last quarter. For a leading Life Sciences client we helped shorten their drug discovery cycle by using GenAI Hub and Agent Studio.
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