Throughline · holding view Deep analysis Q2 FY26
BAJFINANCE Bajaj Finance Ltd · NBFC Q2 FY26 · concall
Pattern: competitive moat vs fintechs

Karnataka 'political risk' retired after Q1FY26.

2 deflections · 2 weak · 5 clean pushback across 4 of 9 Q&A turns

Focused evidence 4 of 9

Sucrit Patil · Eyesight Fintradeweak

(a) As more fintechs and NBFCs scale up across India, what is Bajaj Finance doing to build a strong edge -- not just through AUM or app downloads, but something deeper, like a way of working or thinking that grows over time and makes competitors hard to copy your model? (b) On margins and cost planning: as growth picks up and costs go up (tech, compliance, collections), how do you keep profits in line without cutting any corner? Are there smart ways built into your systems that will help you stay efficient even when things are getting costlier?

Rajeev Jain: We have for the last 3 years published a long-range planning document. It demonstrates how we're thinking about the company, the diversity of businesses, the way we see franchise growing, size growing, our ambition. Look at the document over 3 years -- you'll connect the dots much better. Fourth release of long-range plan will be published on 5th December at the BFS Investor Day. We are building businesses with a 10-15 year view. We want to deliver short-term, medium-term and long term, all 3 at the same point in time. That's the principal differentiation. On margins and cost planning: At a fundamental level, process automation, technology leadership at an underlying level, followed by process automation, followed by now FinAI will allow us to continue to generate velocity, benefit from scale and ensure costs keep going down. We started to use cloud back in 2007. We use data extensively between '14 and '20. We built a 75 million app franchise. We do think it's now very close to being Amazon of financial services in India in terms of experience. We want to pioneer AI and financial services in this part of the world. So all that for scale, velocity, controllership and eventually lower opex to NIM.

Abhijit Tibrewal · Motilal Oswaldeflection

(a) On MSME segment: in the first quarter we had shared we expect about another INR 150 crores of loan restructuring in the second quarter. This quarter we have done about INR 288 crores. Was the asset quality experience in MSME much more pronounced than what we were earlier expecting? Earlier you said by March/June next year we are expecting incipient stress to settle. How much restructuring do we expect in MSME in coming quarters? (b) Maybe 15 days since festive season got over -- if you could give some colour on whether this momentum is sustaining or things are weakening? Across most product segments including consumer durable, auto finance?

Rajeev Jain: We're mostly done with restructuring. It is used as a tool to enable good customers. The number over next few quarters will be very, very low. Sandeep Jain: I think we don't want the discussion to get hijacked by MSME the way it happened last quarter. We are on top of it. We have taken corrective actions. The problem is manageable. We've provided guidance in terms of growth, credit cost. Nothing is alarming. I would request we focus on other areas, important areas. Rajeev Jain: Actions have been outlined to all investors. It's not changing the overall credit cost guidance in any given manner. That's the power of a diversified business -- there are pluses and minuses. Net-net helps build a sustainable business for long term. On festive momentum: Momentum is sustaining. We're surprised -- in general the consumption patterns look quite promising based on our understanding of the products we finance. Yes, momentum has sustained across most product segments. Just to be fair: we are very dominant in electronics so we can say what's happening to the market confidently. I'm not so sure I can say that for auto -- we are growing on a small base. So strong for us, but base is smaller. In electronics or any consumption loans we are pretty dominant -- what's happening with us drives denominator expansion.

Ashish Sharma · Oaklane Capital Managementweak

(a) On credit cost: have we given guidance for FY'27? Given that we'll be closer to upper end of the guidance at 1.95% but you seem confident about the credit cost outlook for FY'27 -- have you given a number? What would be the normalized credit costs? (b) Reconfirming -- on MSME guidance of 10-12%, do you think this is a very conservative guidance or a realistic number?

Sandeep Jain: We are not giving an absolute guidance at this point in time. But the direction of travel suggests we should see much lower credit cost in FY '27. If the trajectory continues for next year, we should definitely see significant improvement in the credit cost ratio. Second, 9% of loan losses contributed by just 1.5% (captive 2-wheeler) will become very insignificant next year -- tailwind. Third, we've taken significant provisionings in MSME this year -- as we get into next year, we should definitely see improvement -- another tailwind. Rajeev Jain: Gold loan business and new car financing business are much lower risk businesses. Their contribution in overall balance sheet is growing -- another tailwind. Sandeep Jain: My hunch is that while range currently is 185-195 for current year, and we are inching towards probably the upper end, the number should be much lower in FY'27. First half was 202 and 205 for Q1 and Q2 -- for even 195, numbers have to show significant improvement in Q3 and Q4. That itself will provide massive tailwind to FY'27 guidance. We'll give that guidance sometime in Q4 / Q1 of next year. On MSME 10-12%: Yes, it's realistic for the current year. Sandeep Jain: As an organization, we have never shied away from cutting business. Wherever we find an issue with risk, we take cuts -- that's the power of diversified business model -- cut where credit isn't acceptable, but at the same time work with other businesses where credit performance remains very solid and use those to build the balance sheet.

Marukh Adajaniya · Nuvama Wealthdeflection

You transparently laid out all the SME-related issues, and you were the first to flag it off in first quarter. But most other lenders don't seem to be flagging any issue. Would you say it's a ticket size issue or something the sector will eventually have to catch up with?

Rajeev Jain: I have no view on the sector. I'm a bigger believer in micro than macro. While macro has a role given our size and scale and breadth, risk is a choice you make -- what you want to do and what you don't want to do. So I have no view on others. I have view only on our book. Only thing I can reemphasize is that we are not seeing it to be a regional issue -- we are seeing it as an across-the-board issue. We do MSME lending in 2,000 cities and towns in India spanning North to South and East to West. We are working hard to mitigate it. I would just counsel you should ask, take bureau's help in giving you deeper and better understanding of the data -- may be of greater help. We are seeing pressures on our base definitely.

Other Q&A (5)
Kunal Shah · Citigroup

Firstly, with respect to growth, you indicated mortgages and SME growing slightly slower. But festive appears to be quite strong and everyone seems to be quite constructive on the growth. Are there any other segments you would be worried about in terms of pulling back on the growth side because new businesses are also scaling up well? Or is it only on account of these 2 product segments that we are revising the guidance lower? And rural B2C now starting into green will also contribute? Secondly, with respect to asset quality, stage 3 is moving up. Would it be fair to assume that larger part of this flow is from stage 2, maybe net number is quite small? GS3 increase is all across segments -- so that's largely the only flow-through which is there?

Rajeev Jain: Both these contribute to 31% and 14%, 45% of the balance sheet. The other businesses are picking up the slack. The guidance reduction is restricted to contribution of these businesses, and their slower growth is meaningfully being made up by other lines of businesses -- gold loans, car loans, LAP, growing healthily. Rural B2C moving to green will also contribute. Sandeep Jain: Last year quarter 2 also saw GNPA sequentially go up. There's a peculiar situation -- 231 days month in quarter 2. Since we have recognition of stage 3 and GNPA on a number of days, customers at the edge (88, 89 days overdue) cross into 90-day position in September quarter. So vs a normal quarter where you see 3 months of GNPA flowing in, in Q2 you see 1 additional month -- creates 18 to 20 basis points of additional GNPA formation in the quarter. Rajeev Jain: Correspondingly, there is a benefit that appears because of fewer number of days in fourth quarter. Sandeep Jain: Last year same time GNPA was 1.06%; currently 1.24%. Out of this 18 basis points, captive 2-wheeler 3-wheeler (in rundown mode) contributes about 12 bps of additional GNPA formation. MSME contributes another 6 bps. Other than that, all other businesses have held their performance on Y-o-Y and sequential basis. Rajeev Jain: Sequentially is purely number of days. Year-on-year, it is principally on account of 2-wheeler and MSME. Sandeep Jain: The overall formation of stage 2 and stage 3 put together was just about INR 162 crores for the quarter, one of the lowest in a very long time.

Jay · Nirmal Bang

(a) On MFI lending, we see 217% growth year-on-year. Do we expect that the pain in the industry has peaked out or is plateauing? (b) On tractor financing, can you give the split between used and new? (c) Do we have a partnership with the OEMs? How does the partnership work? (d) On MSME lending, we see GNPA growing up significantly. Is it because of regional rainfall issues highlighted by peers?

Rajeev Jain: We are too small in MFI -- balance sheet is only INR 1,750-odd crores. We're not the right people to comment on whether the worst is over for MFI. Our portfolio is at 99.22% current (Sandeep clarified the 9.22% number to 99.22%). We continue to tread carefully knowing what's happening in the industry. On tractor: Total book is INR 1,000 crores -- not material. We were very clear the mix is to be 75% new and 25% used. Our portfolio modelling says for us to deliver minimum hurdle rate of return on equity in tractor finance, we need a 75-25 mix. On OEM partnerships: It's a B2B business. We work closely -- they are mostly very regionally dominated players. We work with all of them. We are in 400 towns (per Harjeet Toor), predominantly North and West dominated. Building out, too small as yet, but promising. On MSME GNPA: As we outlined in first quarter, we are seeing incipient stress. It's across the board. It's not regional in nature. We have cut business by 25%-odd and hoping that the worst is behind us between March and June, and it can be in growth mode from there on.

Viral · IIFL Capital

(a) On cost of fund guidance, we have lowered our cost of fund guidance for the full year by around 5 basis points. Does this set up the stage for 5 to 10 bps margin expansion? Is the cost of fund guidance taking only 100 bps of rate cut? (b) On gold loan, from a medium-term perspective, you have executed fantastically -- scaled up the book in a market that was duopoly or 3 players at max. Over a 2-3 year horizon with entry of large NBFCs into this segment, in scenarios where gold prices keep going up vs flat vs down, how do you see this market evolving? Also, in scenario where gold prices don't go up or even go down, how does the market grow given volume growth is hardly there?

Sandeep Jain: I would love to have NIM expansion, but the best assumption at this point suggests we will rather hold NIM at the current level. Idea is to pass on the incremental benefit to customers. We have seen 27 basis point improvement and passed on the entire benefit to customers in current quarter -- as a result NIM came in flat versus Q1. On rate cut assumption: Yes, we are not privy to any further rate cut formally or informally. We have taken only 100 bps. Even if there's a rate cut in December or February, given proximity to year-end, won't have any material impact -- 7.55 to 7.60 guardrail probably remains same. Rajeev Jain: Benefit will flow in next year, not in the current year. Yes, there will be a benefit then. Rajeev Jain (on gold loan): Three scenarios -- prices go up further (good), remain flat (good), go down (in COVID it went from INR 55,000/10g to INR 45,000, you do fire sale -- nature of the business). Adjusted for that, this portfolio could be -- we're at INR 12,000 crores, will end this year at around INR 16,000 crores plus/minus. We just signed up significant expansion -- INR 27,000 to INR 30,000 crores by March '27. From now till March '27, virtually 900 more branches coming, plus 500 of existing branches converted to gold loan branches. As FinAI gets deployed, branches will be rendered surplus -- staffing becomes free. So a cost centre becomes profit centre. We track leading competitors and generate similar ROEs. On flat/declining gold price scenario: Apart from per-branch efficiencies, 40-45% of the business comes from existing customers digitally -- 40-45% of monthly disbursals (INR 1,700-1,800 crores monthly) come from the app. It's a moat -- 75 million customers on the app, 45 million MAU. We don't have branch coverage; as we multiply branch coverage, the number multiplies. It's a coverage issue, not a franchise momentum or digital infrastructure issue.

Avinash Singh · Emkay Global

(a) On softness in other operating income -- is it lower recoveries from written off accounts or lower marketing fees? (b) On FY'27 credit guidance: I understand captive 2-wheeler going out and gold/new vehicle increasing helps. But is there some risk -- now your customer franchise is close to INR 12 crores, you go further deeper, then in each business line you may be going to a more marginally riskier customer. Is that understanding wrong, or will you see some impact because you are going deeper in each product segment?

Sandeep Jain: The other operating income, as you called out, is on account of flattening of bad debt recovery number. As COVID period write-offs got cleaned up through recovery process over last 3 years, the overall bad debt recovery number has started to plateau out. That's why other operating income hasn't seen the kind of growth we've seen in past. Rajeev Jain: We had also guided that in the current year... Sandeep Jain: That's overall fee and other income put together. We've guided for full year that between NII and NTI -- the entire fee revenue pool (fees and charges plus sale on assignments etc) -- all together will see 13-15% growth in current year. We are holding up to the guidance. Rajeev Jain (on going down the curve): We keep reiterating risk-first. As scale grows, complexity grows, our understanding improves. We don't believe we will grow at the cost of increasing risk. The franchise is very large -- we are 13% of number of loans in India on a monthly basis but only 4% of the balances. So we can pick and choose what we feel comfortable with from risk and margin standpoint and continue to grow for foreseeable period. The 9% gap between 4% balance share and 13% loan share is the share of wallet to target. That's the differentiation -- continued mining.

Prepared remarks (5 blocks)
Good evening all of you, the investor deck for Q2 FY '26 has already been uploaded on our website. I hope you had a chance to go through the same. I'll quickly focus on key updates for the quarter before we move to Q&A. Overall, good quarter across key metrics of AUM growth, opex to NTI and profitability. ROA and ROE remained steady. Q<strong>2 cr</strong>edit cost was elevated. We expect full year credit cost to be at the upper end of guided range of 1.85% to 1.95% now. In terms of growth drivers, Assets under management grew 24% to INR 462,261 crores, led by secular growth across businesses. New lines of businesses, namely gold loans, new car loans, CV, tractor are growing in a healthy manner and contributed to 3% of overall AUM growth in Q2. MSME growth, which we have flagged in last quarter, moderated to 18% as part of our risk-first approach to ensure portfolio resilience and long-term sustainability. The captive 2-wheeler and 3-wheeler finance business is getting phased out as per the plan, strengthening overall asset quality trends from FY'27 onwards perspective. It now only contributes to 1.5% of overall AUM. Customer franchise, a key driver of our growth momentum for future years, expanded to cross 110 million to end at 110.64 million. We added 4.13 million new customers in Q2 alone. We now expect to add 16 to 17 million new customers in FY '26. In general, from a growth standpoint, the company has decided to take a prudent and balanced stance on AUM growth for FY '26. And we now think the growth will be in the region of 22-23% as compared to our earlier assessment of 24-25% due to a set of risk actions that we have taken in MSME business, and the revised assessment provided by BHFL on its AUM growth for FY '26. So we now would circle up our guidance to 22-23% growth for full year versus 24-25% that we had pencilled in January'25. In terms of cost of funds and liquidity, cost of funds continue to improve, improved by 27 basis points in Q2 and came in at 7.52%. For FY '26, we expect cost of funds to be in the region of overall full year to be between 7.5% to 7.55%. NIM came in flat, in line with Q1. Deposit book, which contributes to 18% of the overall consolidated borrowing grew by 5% year-on-year.
For FY '26, the company has adopted a measured stance on its deposit program with higher focus on delivering cost of funds efficiencies to the businesses. In terms of operating efficiencies, Opex to NTI improved to <strong>32.6%</strong> as against 33.2% in Q2 last year. AI implementation across each line of business continues to move forward and should start to reflect in cost and productivity benefits over the next 12-18 months. In general, we remain very, very excited about the FinAI transformation. On risk and credit quality, loan loss to average AUF came in at 2.05% compared to 2.02% in Q1 from a sequential standpoint. Credit costs principally remained elevated in Q2. However, the good news is that the vintage metrics when we look at the portfolio across 3 MOB, 6 MOB, 9 MOB are showing significant improvement. As a result, we expect full year credit cost to come within 1.85% to 1.95% for FY'26, and we expect significant improvements in credit costs for FY'27. MSME business remains under watch and company has taken significant risk actions. We have virtually cut MSME business by 25% in our unsecured MSME volumes. We now expect MSME business to grow in the current full fiscal by 10-12% only. The captive 2- and 3-wheeler business continues to -- which contributes to 1.5% of AUM, but accounts for 9% of the overall loan loss also continues to run down. That should also lead to significant improvement in loan loss to average AUM metric in second half of the year and also in FY'27. GNPA and NNPA came in at 124 basis points and 60 basis points. On a first quarter to second quarter, the number goes up or moves up sequentially because of a high number of days between Q1 and Q2. The number moves anywhere between 18 to 20 basis points. On portfolio credit quality, the management assessment for rural B2C and MFI has been improved from yellow to green. We principally remain a risk-first company.
We are 8th-9th month into implementation of FinAI transformation for us as a firm. It remains central to our long-term vision, and we are on track to become a future-ready AI financial services company over the next 15-18 months. As senior management we are now spending virtually over the last 8-9 months, 12-15% of our time on FinAI transformation. We have identified as part of our BPR process, 123 high-impact areas across business and functions with 80 of them planned to go live by end of Feb '26. 442 AI voice bots are now live. They contributed INR 2,000 crores of origination in Q2 alone. Its 5 AI conversational bots, text bots are live for EMI card, extended warranty, personal loans, health insurance and life insurance. 85% of customer service resolutions in Q2 was resolved via AI-powered service bots. In B2B, 42% of loan applications in terms of quality checks was performed by AI.
We booked 6.5 lakh loan applications in a single day with zero compromise on operational and compliance risk. 42% of our digital banners and 100% of videos are now principally AI generated. We're going to test face recognition technology with 300 points of sales, service and gold loan branches. BHFL had a stable quarter with AUM growth of 24% despite heightened competitive intensity, and significantly higher-than-expected portfolio attrition. They still delivered a PAT growth of 18% and ROA of 2.3%. Asset quality for BHFL remained very healthy at 26 basis points GNPA and NNPA of 12 basis points. BFSL saw 40% growth in AUM and profits were up by 27%. It added 94,000 customers in Q2.
The Board of Directors has approved the elevation of Mr. Manish Jain as the fourth Deputy CEO of the company. Manish, in addition to his current role as Managing Director of BFSL, will also now be responsible for company's loans against security business, commercial lending business and the deposit business. The company would now have 4 Deputy CEOs and 3 Chief Operating Officers as executive management group running the firm.
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